Apiqu has the rare combination of expert level quality of work and top-notch communication skills. They are thoughtful, detailed, and a pleasure to do work with.Practice Manager
Apiqu is a great technology partner. Not only are they able to deliver, they are very adept at going above and beyond when called upon in times when a project runs into issues.Director
Apiqu has proven to be a very reliable development partner throughout the life of our sophisticated project. Their team members are professional and easily accessible.CEO, Founder
Apiqu was a pleasure to work with. Their professionalism and hard work far exceeded my expectations. I always felt like my company was priority number one.President
We'll Ensure Your Sitecore Is Always Working at Full Capacity
We'll allocate a dedicated support team of Sitecore Certified technical experts that's build around your business and your needs with a single point of contact to ensure all your needs are covered 100%. Even in the middle of the night! Having your own dedicated team will reduce costs and complexities of internal operations.
Apiqu Sitecore Support Team will continuously monitor your Sitecore instance by crawling logs, keeping eye on page load times and tracking other reports to make sure your Sitecore health has no surprises. On the top of that, we'll do periodic architecture audits to ensure maximum and optimal protection across your website.
As soon as you will contact Apiqu Sitecore Support with any issues that may arise, we'll create a support ticket on online help-desk dashboard. So you can easily track issue resolution process by yourself in real time. Furthermore, we'll provide you updates with frequency specified in your support package.
Your needs are as unique as your business, so we offer four different service packages to support your varying needs. You choose what works best for you whether that’s Standard Package (Business hours 9AM - 5PM) or Premium Package (24/7), and we’ll set you up with easy monthly payments to make your Sitecore SLA streamlined and simple from day one.
|Severity Level||Standard (Business Hours)||Premium (24/7)|
|P1 - Service Outage||2 hours response time, updates every 2 hours||1 hour response time. updates every hour|
|P2 - Technical Issue||4 hours response time, updates twice a day|
|P3 - Information Request||8 hours response time, updates once a day|
A severe problem that prevents an existing production system from operating where no workarounds can be implemented as for example:
Apiqu personnel will be assigned to work on the resolution on a 24×7 basis to either resolve the issue or develop a reasonable workaround. A phone call is required for the 60 minutes response target. Email has a 2 hour response target.
A less severe problem that may restrict a production system, but does not prevent it from operating. The problem may affect development, testing or migration efforts as for example:
Includes technical questions or configuration issues related to Sitecore. Apiqu personnel will be assigned to work on the resolution continuously during business hours until either the issue has been resolved or a plan has been developed and mutually agreed upon.
A problem with little or no impact to production, testing or development environments. Nuisance issues, or questions about product functionality and usage as for example:
Apiqu personnel will be assigned to work on the resolution at the time of response or as soon as practicable thereafter.
This Approach Is Already Successfully Verified on Dozens of Happy Clients
Your needs are as unique as your business, so we offer four different service packages to support your varying needs. You choose what works best for you whether that’s Business Hours or Premium Hours (24/7), and we’ll set you up with easy monthly payments to make your Sitecore SLA streamlined and simple from day one.
You’ll never have to worry about hanging on a phone line with Apiqu. We make sure you can contact us easily by offering support through dedicated landline phone, email or an online support helpdesk. Moreover, Single Point of Contact makes it even more efficient. Whatever you need, whenever you need it, our team of Certified Sitecore Experts is there to help you every step of the way.
A Sitecore Certified Partner, we’re here around the clock to ensure you have the Sitecore Support you need – even in the middle of the night! With the Sitecore Service Level Agreement, you can be rest assured no matter what happens with your Sitecore instance, our Sitecore Helpdesk will be there to solve the problem and get you back in working order in no time. When it comes to Sitecore, we pride ourselves on being experts in the field, which means your business will always be safe in our hands.